job Description

WHO CAN APPLY: Only INDIAN Candidates currently available in India

WORK LOCATION: Work From Home

CLIENT: MNC in Mumbai

INTERVIEW MODE: Face-To-Face in Mumbai. Initial HR round virtually, if candidate is outside Mumbai

JOB TYPE: Permanent / Long Term

QUALIFICATIONS: Diploma / BE / B Tech / ME / M Tech in Civil / Structural Engineering

EXPERIENCE: Minimum 4-5 years relevant experience in Civil 3D

DESIRABLE: Experience on US / UK / European projects

ROLE & RESPONSIBILITY (Please read carefully):
The main responsibilities of this role include, but are not limited to:
1. Assisting in the resolution of complex technical issues.
2. Developing skills and knowledge base and writing and delivering Knowledgebase content for our customers on your focus product.
3. Solve client problems promptly and professionally, documenting resolution in current support program.
4. Developing professional relationships with other technical and sales staff.
5. Engaging in Continuing Professional Development - Autodesk Learning Central - Meeting minimum pass requirements & continuing study as nominated by your manager.
6. Performing other duties and responsibilities as required from time to time by your manager or Client.
7. Opportunity to any Vendor presentations, user groups, client presentations and Industry Events in which will support your role.
8. Strengthening, growing and retaining relationships with our existing client base through software support assistance.
9. Assisting our clientele with software licensing, installs and general queries.
10. Providing excellent service, delivering quick and effective solutions to problems, and creating positive customer experience.
11. Regular updating & understanding of software and technical advances through self-learning.
12. Should be familiar and compliant with Health and Safety regulations and guidelines.

Drop us a line with your CV & tell us how your profile fits the criteria resume@vanshconsulting.com